Understanding Information Technology Benchmarks and Best Practices

Last updated:

January 24, 2024

Authored By:

APQC

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This collection is your road map to successfully managing information technology efficiency and effectiveness. The content within will teach you about key performance indicators (KPIs) for information technology, as well as proven performance improvement drivers and best practices. This content is derived from an analysis of APQC’s Open Standards Benchmarking® in Information Technology Organization Performance assessment and is a collection of both benchmarks and metrics, as well as best practices and business drivers.

Type:

Collections

Topics:

Information Technology, IT Analytics, IT Organization and Processes, IT Strategy

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

Understanding Information Technology Benchmarks and Best Practices

Included in this Collection

IT Organization Performance Key Benchmarks

IT Organization Performance: Practices Reports

Interactive Information Technology (IT) Organization Performance Tune-Up Diagnostic

Total IT Cost, Excluding Depreciation/Amortization, Per Business Entity FTE

Total IT Cost, Excluding Depreciation/Amortization, Per $1,000 Revenue

Total IT Cost, Excluding Depreciation/Amortization, Per IT FTE Function

IT Function FTEs Per $1 Billion Revenue