Leading Process and Change Management at Atmos Energy

Published On:
August 19, 2021
Authored By:
APQC
Public Content:
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In 2021, APQC interviewed Atmos Energy Corporation's Bronson Blodgett, Director of Business Processes and Change Management, to learn: 

  • Why Atmos Energy combines process and change management 
  • Which behaviors are critical for success in process and change management at Atmos
  • How the BPCM team weaves change management throughout its process projects
  • Why the BPCM team uses customer satisfaction as its primary lens for measurement
     
Also found in How to Use Process Frameworks (Case Studies)
Type:
Case Study
Topics:
Change Management, Process and Performance Management, Process, Business Process Management (BPM), Process Improvement

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