Five People-Centered Strategies for Effective Change Management
According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped many organizations grow their change management maturity.
To continue providing resources and effective practices for change management, Lynda Braksiek hosted an APQC webinar featuring Lisa Cervantes, Change Management Specialist at Defense Finance and Accounting Agency (DFAS). This article highlights the five practices Cervantes shared that can help drive more effective, people-centered change in organizations:
- Know your workflows,
- find the right change management framework,
- build coalitions,
- meet people where they are, and
- frame change positively with appreciative inquiry.