Transferring and Applying Critical Knowledge

Last updated:

April 02, 2014

Authored By:

APQC

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This collection aggregates content from APQC's Transferring and Applying Critical Best Practices Study. The collection includes an overview and full report detailing the study findings, and case studies of the six participating best-practice organizations.

Type:

Collections

Topics:

Knowledge Retention and Transfer, Knowledge Management

Industries:

Consumer Products/Packaged Goods, Professional Services/Business Services, Engineering, Government/Military (Federal/State)

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

Transferring and Applying Critical Knowledge

Included in this Collection

Transferring and Applying Critical Knowledge (Best Practices Report)

Transferring and Applying Critical Knowledge - Accenture

Transferring and Applying Critical Knowledge - Lloyd's Register: Marine

Transferring and Applying Critical Knowledge - Lockheed Martin

Transferring and Applying Critical Knowledge - U.S. Department of State

Transferring and Applying Critical Knowledge - Wipro Ltd.

Transferring and Applying Critical Knowledge - Kraft Foods Group Inc.

Create a Comprehensive Knowledge Capture and Transfer Strategy Focused on Business Continuity

Let Business Leaders Drive the Knowledge Capture and Transfer Strategy and Process

Create the Knowledge Capture and Transfer Process with an Understanding of the Organizational Culture and "Appetite" in Mind

Let Business Leaders and Experts Determine What Knowledge Is Critical, But Provide Criteria to Support Their Decision Making

Leverage Top-Down and Grassroots Approaches to Identify Critical Knowledge

Provide Multiple Channels for Informal Knowledge Capture, and Make It Easy

Structure Systematic Knowledge Elicitation as a Time-Bound Event

Develop a Process to Capture and Transfer Knowledge Related to Specific Roles

Systemic vs. Organic Knowledge Transfer

Make Critical Knowledge Broadly Accessible

Make Accessing Critical Knowledge Easy and Part of Employees' Workflow

Help Employees Navigate, Filter, and Customize the Flow of Knowledge

Leverage Communities and Networks to Help Socialize Knowledge

Embed Knowledge Champions and Change Agents in the Business

Make Knowledge Capture, Transfer, and Reuse Measureable Aspects of Employee Performance

Help Employees Understand the Level at Which They Are Participating in KM and Allow for Friendly Competition

Change Management Fundamentals for Knowledge Management Programs

Build Captured Knowledge into Documentation, Training, and Learning Resources

Make Stakeholders Explicitly Accountable for Contributing and Applying Knowledge

Use Measures and Success Stories to Demonstrate the Value of Knowledge Reuse