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In Case You'd Like to Know...
Yesterday, I hosted a Webinar all about the new “Business Excellence” content in the Knowledge Base. If you are at all curious about the latest and greatest that we have in process management, measurement, benchmarking, and innovation, check it out here: Now in the Knowledge Base: Business…
Zen for Process Management
No one knows who first said it, but a popular saying asserts: "You don't know where you're going until you know where you've been." I'd like to offer an equally, if not more important, statement that can be applied to process management and improvement: "You don't know where you can go if you don't…
Processes and Lip Dubs: You'll Wish You'd Been There
Luckily, you didn't have to actually be there this time. We wrote it all down in New Product Development: Embracing an Adaptable Process - EXFO Case Study. In the fall of 2010, I joined APQC's Collaborative Research team on a trip to Canada, where we visited the Quebec City offices and…
Can't See the Forest for the Tree Diagrams?
Process management can become a very insular activity. Process-focused teams pore over business documentation, interview key employees, and painstakingly map out the way the organization conducts business. As definitions are written, designs drawn up, and reports presented to executives, some teams…
Seven Tenets (Not Tenants) of Process Management
No, not the “seven tenants of process management.” We’re not asking you to get seven experts to move into your facility, pay rent, and magically imbue your business with process management power. Tenets, my friends. How do you know if you are really managing according to processes? How do you…
You, Too, Can Measure Quality
Whew! A new APQC Collaborative Research study has just launched: Harnessing Enterprise Quality Measurement to Create Business Value. This summer, we’ll be investigating the ways top organizations measure quality. And with the hot, hot Houston summer upon us at APQC, there’s no better time to stay…
BPM Is Not IT
This is a serious pet peeve of mine. Many business professionals think of business process management (BPM) purely in terms of the technological tools that enable it. Countless vendors sell “BPM” as though you can buy it in a box, hire a developer, and magically experience fully integrated BPM…
Summer of Frameworks
Again and again, APQC members ask for more direction and insight into the processes in APQC’s Process Classification Framework (PCF). Over the past several months, we responded by publishing in-depth definitions for 8 of the 12 PCF categories along with key measures used to measure each business…