I have asked KM leaders what their main objective is for implementing KM.  And, overwhelmingly, the #1 response is to “change the culture of the organization.”  Really?  You want KM to take on culture change?  Some years ago, APQC brought together a group of leading…

For years I have been curious about how organizations develop and execute strategies. I think my curiosity comes from countless articles and research that says a large percentage (up to 70% according to one source) of strategies never make it off the paper they are on and into action. Or, maybe it’…

Countdown is on! I will be attending KMWorld 2016 November 14-17in Washington DC, and I’m bringing along 4 of my APQC colleagues – Darcy, Lauren, Zakiya, and Jennifer. Jane Dysart and her group put on a wonderful week and we get to be part of that in a big way! We will be supporting the KMWorld…

I must admit that I’m jumping on the band wagon of people reacting to and commenting on the merger of Microsoft and LinkedIn. I immediately thought about some work that APQC and one of our past Knowledge Management (KM) Advanced Working Groups did that was focused on the role of KM during a merger…

Have I told you (lately) how excited I am about APQC’s 2016 KM conference?  If not, let me tell you now, I am JAZZED!  And so are my colleagues at APQC.  It’s our 21st annual KM conference and we have been preparing to see you since last year’s conference.   …

Back in 2014, I attended the Parenteral Drug Association (PDA) conference and we talked a lot about the teachable moment. If this term is new for some of you, the “teachable moment” refers to a time when an individual is most receptive to learning something. It includes the idea that the thing…

During one of the general sessions at APQC’s 2015 Process Conference a couple of weeks ago, the question came up, “How do you quantify the benefit of knowledge management (KM)?” Responses ranged from “we shouldn’t have to measure KM” to “knowledge sharing is intrinsic and it should just be part…

Harvard Business Review’s recent article, “Managing Your Mission-Critical Knowledge,” prompted me to speak my mind about what really works in KM. Authors Martin Ihrig and Ian MacMillan emphasize the importance of knowing your organization’s knowledge assets, and I’d agree with them. However, I…

The most memorable words of advice I’ve heard for people leading change is to play out your hunches; roll with the punches; and make the best of what comes your way. It’s catchy and easy to say, but much more difficult to figure out the science and art of “hunches and punches.”  How do KM…

Admittedly, I have carried a banner (and passion) for knowledge management (KM) for 2 decades. APQC’s research and hands-on work with our members has resulted in a proven framework and a formula for successfully implementing KM; yet we hear time and time again of “failed” KM implementations. We go…