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What is Digital Transformation?
What is Digital Transformation? For the sake of this article, I will define the term by the two words that compose “digital transformation”: Digital and Transformation. Digital, or technology, AND transformation, or change, means that a digital transformation in your organization has produced a…
How Do You Keep Hybrid Virtual Meetings Engaging?
Employees have been complaining about painful and pointless meetings for decades. Now that most of us are engaging in hybrid virtual meetings (where some people gather in a conference room and others join in remotely), those complaints are multiplying and growing louder. Why? It’s so easy to…
It’s Time for KM to Fix Findability
Employees waste a lot of time looking for stuff. It can be hard to quantify, but most of us are aware of this uncomfortable truth. I consider myself a savvy searcher, and I spend hours each week digging around for past research insights, instructions someone shared with me, and old documents I want…
Starting Small with Sustainability – an APQC Story
APQC is small in terms of our physical footprint and number of employees. We deliver services; we have no products that require manufacturing or shipping. So how can we be more sustainable? The go-to idea would be to donate money – and we do donate to charitable causes – but what else could we do…
Strategic Alignment Paves the Way to Sustainable Process Value
Corporate strategy is how organizations assess their capabilities and business environment, determine what’s important to them, set meaningful goals, and develop a roadmap on how to achieve success. Without strategy, the organization can easily fall into disarray, mismanage conflicting priorities,…
5 Recruiting Metrics Every Organization Should Track
Over the past year, hiring activity has slowed dramatically for some organizations while it has significantly ramped up for others. Still, all organizations should be measuring and benchmarking recruiting. There are five recruiting KPIs that every organization should track: time to fill,…
What is a Content Management Process?
A good content management process will not have long-term success without alignment to and integration in business processes and a governance that ensures accountability and adherence to processes and policies. For over 2 decades, I have engaged with APQC’s members and clients to put in…
3 Reasons Your Organization Isn't Agile
About a month ago we discussed the need for organizations to reassess their strategic planning process to stay flexible and get ahead of the “unexpected”. More pointedly that organizations struggle with adjusting to changes in their business environment because they do not assess the…
Remote Work is Here to Stay for Finance Teams
It’s hard to believe, but March 2021 marks more than one year since the pandemic hit the U.S. in full force. During that time, there have been many changes and challenges (both positive and negative), from scarcities in the supply chain, to new health, safety, and wellness protocols in the places…
3 Ways Process Improvement Gets Sabotaged
We all had to pivot and improvise this past year. But now what? As the world tries to find a new normal, this is a unique window of opportunity to re-create how we work. I am not just talking about work from home—virtually every important process could be a target. The timing couldn’t be better.…