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What is a Value Path
A value path is a process which links process performance, business outputs, and organizational goals to focus on value creation. A common question we get is, “how do I pick the best fit measures”? While organizations usually have several—often too many—measures for tracking…
What Is a Job Handoff Document?
A job handoff document is exactly what it sounds like: It’s a record you create for someone who is taking over your job, either temporarily or permanently, to help them get up to speed. A handoff document cannot transfer in-depth expertise from years in a position, but it is a quick-and-dirty way…
Coca-Cola's Journey to Become A Learning Organization
To survive—and thrive—amidst disruptions and unpredictable change, organizations need to foster environments that are conducive to learning. In such environments, employees come together to share knowledge, problem solve, and innovate. Building this kind of learning culture takes intentional and…
Lasting Sustainability Needs These 4 Components
In 2021, the World Economic Forum’s Global Risks Report identified climate action failure as second greatest threat to global prosperity in both likelihood and potential impact—following infectious disease. Many of the factors in the high impact and high likelihood quadrant were other…
5 Tips for a Successful Virtual Audit
While the virtual audit (also known as a remote audit) has been around for a few years, the circumstances surrounding the global pandemic in 2020 certainly accelerated the performance of these types audits exponentially. These audits can bring many benefits to an organization (auditee) and the…
How Do I Use an A3 Template?
A3 is a versatile problem-solving method and continuous improvement tool. It’s called A3 because it fits on a standard sheet of paper. Download our free A3 template and you’ll have everything you need to get started. Why to Use A3 A3 is a step-by-step approach for applying plan-do-check…
Where Organizations Struggle with Process Improvement
Decision making, even with the best intentions, can be difficult, particularly when you have competing opinions and priorities. For example. What is the best course of action when you get a bonus check from work based upon your performance or the organization’s quarterly performance?…
Small Suppliers Face Pain from Changing Requirements
“This will kill small companies.” “This” refers to the increasing complexity in sales and contracting processes. Dramatic sentiment? Yes, and this statement reflects the frustration I’m hearing from small service providers dealing with large, global buyers that have adopted a “one size…
What is the Order-to-Cash Process?
Order-to-Cash (O2C) is a critical end-to-end process that, when optimized, creates a seamless value chain from customers to the business. But for many organizations, O2C has been a particularly gnarly set of processes to optimize. Its domain stretches across functions and organizational boundaries…
Top KM Threats & Opportunities for 2021 & 2022
The world is rethinking where and how people work—and how technology can best support that work. This transformation affects both what knowledge management is capable of and what organizations need from a good KM program. Recognizing that things are changing quickly, APQC launched new KM Trends…