In the July episode of the PCF Mailbag I discuss mapping and alignment between the PCF and the Information Technology Infrastructure Library (ITIL) for IT processes, why the PCF doesn't use flow charts, and an easier and simpler way to compare older versions of the PCF to the most recent one.…

Want to get a content management geek fired up? Start talking about wiki software. The wiki can be a place to store definitions for our corporate acronyms and jargon, a spot to post reports and meeting minutes, and a space to store information about past projects. But what makes wikis so exciting…

According to the The New Reality of R&D  article in the May 2014 issue of Fast Company magazine, organizations are no longer investing large amounts of money into long-term research that only offers a return on investment way down the road. Instead, they are teaming up with other…

In my last post on making the most of technical expertise, I talked about three knowledge gaps technical leaders are contending with: turning mid-career employees (aka “nex’perts”) into experts, speeding up the learning curve for novices and new hires, and creating new innovations and solutions.…

For the past year, APQC has been doing in-depth research on the topic of leadership. We've looked at everything from the causes of the leadership deficit to the different types of leadership styles preferred by most organizations today. Have you ever wondered what the leadership culture is like at…

Admittedly, I have carried a banner (and passion) for knowledge management (KM) for 2 decades. APQC’s research and hands-on work with our members has resulted in a proven framework and a formula for successfully implementing KM; yet we hear time and time again of “failed” KM implementations. We go…

Lisa Austin, Manager, Knowledge & Information Management, and Georgette Suggs, Document Management Specialist -- KM, from Williams and Bush Brothers & Company talk about unwritten rules that will make or break your KM program, how leaders create unwritten rules, and how KM Gamification can…

Sue Baktis, Senior Manager with Accenture, talks about how vocabulary, standardization and buy in from key stakeholders are the keys to building the right knowledge management taxonomy.  She also explains how to create good taxonomy that will help boost business goals.

For more than 30 years, APQC has studied how leading organizations, government agencies, and non-profits make the most of their greatest asset: people. Now more than ever, human capital management (HCM) is about doing more with less, and APQC has the vital HCM information you need to make sure your…

Last month, APQC hosted a webinar with Lawrence Merritt, Jr., Manager of Global Environmental Policy at Ford Motor Company’s Environmental Quality Office. Merritt discussed Ford’s implementation of its environmental operating system (EOS). Ford has established a robust manufacturing…