While many of us make personal resolutions for the new year, the companies we work for also make resolutions in the form of business initiatives and strategies. For example, your CEO could give greater priority to business objectives that were not previously ranked highly before. According to a…

Only 8 percent of respondents are performing the number one solution for overcoming leadership skills gap: developing leadership capabilities in ALL employees According to a new study from APQC, nearly 80 percent of respondents indicate that current business challenges require a different…

In this day and age, a company has to know—and not guess at—the ways in which non-financial factors impact financial results. And business leaders need finance teams, with their vast and natural analytical skills, to help them compete on facts and develop highly educated views on cause-and-effect…

Shawn Eckert, Process and Technology Practice Leader of the St. Charles Consulting Group, discusses the value of integrating process design with knowledge content and difficulty in doing it well.  

AARP was able to save millions dollars by creating service centers and centers of excellence. Constantine Kazakos explains the business process management methods and tools AARP utilized in the creation of their service centers and centers of excellence, from beginning to the end. He also discusses…

Organizations are always looking for ways to eliminate waste while maintaining product or service quality. There has been a lot of discussion, both in print and online, about how companies can improve supply chain efficiency and effectiveness. But how have organizations actually accomplished this…