Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC’s research cites misaligned measures as one of the top barriers to knowledge sharing inside organizations. Measures become a problem when employees, business groups, or…
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APQC’s research cites trust as one of the top barriers to knowledge sharing inside organizations. Trust issues occur when employees lack confidence in the KM program itself…
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APQC’s research cites sponsorship as one of the top barriers to knowledge sharing inside organizations. Sponsorship can become a problem when KM lacks support from leaders or…
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APQC’s research cites experience as one of the top barriers to knowledge sharing inside organizations. Experience can inhibit knowledge sharing when employees don’t think…
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In April and May 2020, APQC hosted KM Conversations, a virtual webinar series where KM practitioners share their stories and learn from one another. The second week of the…
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Collections|
Knowledge Management Training for Every Career Stage
This collection offers guidance on training employees to participate in, leverage, and promote knowledge management. The best practices focus on four segments of the…
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Relationships become a barrier to knowledge sharing when employees don’t know and trust one another or when they lack tools to search for colleagues based on their expertise,…
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Infographics|
Design KM Training for New Hires
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s career stage. This infographic outlines KM…
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Infographics|
Design KM Training for Authors and Contributors
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
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All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
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Infographics|
Design KM Training for Executives and Leaders
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
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Reports & White Papers|
COVID-19 Organizational Survival Guide
Along with the rising humanitarian toll, COVID-19 and its myriad impacts are undeniably going to shape businesses and economies around the world for years and even decades to…
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The best time to learn something is when you need to learn it. This concept is called the “teachable moment,” a time when someone is faced with a new situation, problem, or…
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To fully engage their audience, knowledge management teams need be creative about when, where, and how they provide training. If training happens in the wrong context or the…
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Most employees need encouragement and guidance to feel comfortable submitting or sharing their knowledge. However, some overeager contributors flood KM systems with content…
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