Guidance for thinking critically about your headcount in IT

When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however, organizations should proceed with caution, especially in an environment where automation enables headcount reduction. This article reviews the measure "Number of FTEs that perform IT processes per $1 billion revenue," discusses why arbitrary headcount reductions could bring unintended consequences for your technology, systems, and your organization more broadly, and how to use strategic workforce planning to calibrate your IT headcount.