Three Keys to Achieving Excellence in Change Management

Knowledge Management (KM) professionals strive to achieve a culture of knowledge sharing and collaboration through the implementation of KM strategies, approaches, processes, and technologies, requiring them to master change skills to ensure success. 

In this article, you will learn three keys to excellence in change management: agility,  partnership and collaboration, and early engagement. These best practices are supported by case study examples from organizations that have been recognized by APQC’s Excellence in Knowledge Management (EiKM) program in 2022 and 2023.