Leading and Leveraging Process At Pacific Northwest National Laboratory
APQC interviewed Steven Slate, Senior Process Analyst, and Chris Yardley, Team Leader of Business and Process Analysis, about PNNL’s process management journey.
Read this case study to learn:
- How the process team’s business acumen enables efficiency and engagement
- How the process team combines multiple methodologies to deliver customer-centric solutions
- Why organizations should consider centralized funding for process work