Knowledge Hubs: Key to a Successful Digital Customer and Employee Experience

Published On:
February 25, 2022
Authored By:
APQC
Public Content:
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As organizations worldwide are taking on digital transformation initiatives, the modernization of  knowledge management (KM) technology has become crucial. KM software plays a vital role in transforming customer, employee, and the business experiences for 2022.

In this webinar, Sam Hahn, Technology Evangelist at eGain, will discuss:

  • State of digital experience
  • The critical missing ingredient
  • Why you need a KM technology refresh
  • Knowledge hub: what, why, and how
  • Knowledge hub at work: real-world success at scale

Click here to access the presentation slides.

Also found in 2022 Knowledge Management Webinars
Type:
Webinars & Videos
Topics:
Knowledge Management