How Knowledge Management Affects Employee Productivity

In 2021, APQC surveyed 982 full-time knowledge workers to understand how employees define productivity, what factors make them more and less productive, and what interventions support their productivity.

APQC’s research shows that a more purposeful, proactive, and holistic approach to managing organizational knowledge boosts productivity among knowledge workers. This whitepaper explores the intersection between knowledge management (KM) and productivity, including the productivity cost of bad or insufficient KM and the KM interventions that help individuals and teams be more productive.