Excellence in Knowledge Transfer and Lessons Learned

In a chaotic and fast-changing business environment, critical knowledge cannot stay siloed within one project team or the brain of a single expert. Knowledge management (KM) teams are called in to help identify this critical knowledge, capture it, and make it available to those who need it. Two approaches KM teams use to do this are knowledge transfer and lessons learned.

In this article, you will learn four best practices for knowledge transfer and lessons learned, supported by case examples from organizations recognized by APQC’s Excellence in Knowledge Management program.