Emerging Technologies for KM: Artificial Intelligence: KM Program Model Comparison
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.
This report provides a comparison overview of the Organization KM Program Model findings on how artificial intelligence (AI) is enabling knowledge management (KM) and the role KM teams play in their organization’s AI strategy and deployment. Topics covered include KM's role in AI strategy and deployment, current state and use cases of AI/generative AI, organizational investment and expected benefits, and communication for technology implementations.
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