20 Questions to Ask Yourself When Developing a KM Business Case

Creating or evaluating a business case for Knowledge Management (KM) can be challenging. In any case, this tool provides 20 questions that will assist you in this process. These questions are divided into five categories: strategy; roles, responsibilities, and funding; implementation; measurement; and culture. If you can answer all of these questions satisfactorily, your business case is heading in the right direction. However, if you are uncertain about any of the questions, it may be time to reassess those aspects of your business case more closely.